General terms and conditions of business of Stand Out

 

 

Hello beautiful people,

I am so happy to welcome you to my beautiful studios worldwide!

You will love my hair homes!

 

My ultimate goal is to provide you and all the beautiful people sitting in my chair with the best experience, below you will find Stand Out policies.

 

Summary

Introduction

1.0-Adjustments and cancellations policy

2.0 Confirmation policy

3.0 Late Arrival policy

4.0 No-Show policy

5.0 Claim policy

6.0 Skin test policy

7.0 Payment policy

8.0 Service policy

9.0 Secret Card policy

10.0 Privacy policy

11.0 Hair services and Data protection

12.0 Marketing

13.0 Appointments and reminders

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Introduction

Stand out welcomes you at www.standout-hair.com

These terms and conditions of Service (collectively, with stand out’s Privacy Policy, the “Terms of Service” or “Agreement”) govern your use of the Website and the services, features, content or applications operated by WIX (together with the Website, the “Services”), and provided to the Customer (“you” or “your”) at any of their location.

 

Please read these Terms of Service carefully before using the Services. If you do not agree to these Terms of Service, you must not use the Services, and you should exit the website and stop using the services immediately.

 

These Terms of Service apply to all customers, including without limitation any sub-users. Using the Services in any manner constitutes your acceptance and agreement to be bound by these Terms of Service. 

 

In purchasing my Services and entering into this agreement, you warrant that you are no legal impediment from doing so and that this agreement will be legally enforceable against you in accordance with its terms.

I, Clarisse Fornelli, reserve the right, at any time and from time to time, to amend or modify these Terms of Service without prior notice to you, provided that if any such alterations constitute a material change to these Terms of Service.

Amendments and modifications shall take effect immediately when posted on the Website. By continuing to access or use the Services after any such revisions or changes, you agree to be bound by such amended or modified Terms of Service. For this reason, I encourage you to review the Terms of Service whenever you use the Services.

 If you do not agree to change these Terms of Services, you must immediately stop using the Services.

 

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You agree to behave in a manner that is courteous and respectful toward me and my co-workers, as well as other clients on the premises.

— I reserve the right to refuse, immediately terminate the Service (full service will be charged), and “black-list” (ban) if you behave in an “anti-social” manner.

By using my services, you agree that you do not deem such action. Disrespectful, rude, unfair or unjust behavior are not tolerated. 

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1.0-Adjustments and cancellations policy

Your commitment to scheduled appointments is greatly valued.

The time set aside for your appointment is dedicated to ensuring you receive the best service possible.

1.1 In the event of unforeseen circumstances necessitating schedule adjustments, I will make every effort to accommodate you, especially in case of emergencies.

1.2 To facilitate smooth operations and assist other clients, kindly provide a minimum of 48 hours' notice for any adjustments or rescheduling of appointments. Failure to do so results in missed opportunities for both myself and clients on my waiting list.

1.3 In instances where the requisite notice for adjustments or cancellations is not received, a 50% service fee will be applied.

1.4 Please be mindful that all booked services will incur charges.

 

2.0 Confirmation policy

As a courtesy, all bookings made more than 24-hours before the appointment will be confirmed via email.

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3.0 Late Arrival Policy

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We understand the value of your time.

3.1 To ensure smooth scheduling and minimize delays, I kindly request my clients to arrive 15 minutes prior to their appointment.

While unforeseen circumstances such as traffic or transportation issues may arise, I strive to accommodate late arrivals. However, please be mindful that tardiness can disrupt subsequent appointments.

3.2 As a general guideline, a grace period of 10 minutes is provided. If you are unable to arrive within this time frame for your full service, we will make every effort to accommodate you within the available time slots.

3.3 If you anticipate being late, please notify us as soon as possible. Your prompt communication allows us to adjust schedules accordingly.

3.4 Please note that if you arrive more than 10 minutes late or excessively late or fail to adhere to the appointment policy, a 20 POUNDS fee will be charged.

 

4.0 No Show policy

4.1 If you do not show up on the day of your appointment, you will be charged in full for the services booked.

4.2 If an appointment is missed, a deposit of 50% will be required to book the next appointment.

 

5.0 Claim policy

If something goes wrong, please email contact@standout-hair.com with proof of purchase. 

 

6.0 Skin test policy

I follow a responsible colour policy for the safety of my clients and personal peace of mind. Furthermore, as a colourist, I follow the manufacturer’s instructions regarding skin testing.

All hair colour products state skin testing MUST be carried out at least 48 hours before a colour service.

A skin test/patch test is simple and quick. All you have to do is book a skin test and consultation through my website and walk into my studio, and I will dot a small amount of tint behind your ear to check for adverse reactions.

The test must be carried out at least 48 hours before your treatment to ensure you do not have an allergic reaction to the tint.

It is recommended to repeat a skin test if you have not received a colouring treatment with me for over six months or if your health has changed. If your health has changed, you are responsible for informing me before the appointment; I need to know if you are under any specific hormonal treatment or medication or if you have had any skin/scalp affection, such as Zona or others. In case of any health change, you are responsible for getting your health professional approval before booking the colour service. 

I appreciate that many of my clients may have been coloring their hair for many years, however the recent increase in the amount of people experiencing reactions and sensitivity to hair color and the severity of some of those reactions have lead me to adopt this responsible policy.

 

In some severe cases, reactions can be life-threatening, with allergic responses developing at any time. The simplest way to avoid a severe allergic reaction is to have a skin/tint test.

Should you have any queries or questions regarding skin testing, I am happy to explain why I believe this is the responsible way to use hair colour.

I have the most up-to-date skin testing options for my client’s safety, including PPD, ammonia-free, and convenient hair colour.

 

7.0 Payment policy
Booking FEE. 50% booking fee is required to secure your first booking for a transformation/colour correction or first-time client.
Payment via bank transfer is preferred. However, card payments and cash are accepted. The payment is due on receipt.

Once you receive the estimate, you have 48 hours to accept the estimate and pay for the deposit. If the deposit has not been received, the appointment cannot be confirmed and will be cancelled. 

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8.0 Service policy
COLOR SERVICES
8.1 Colour Consultations are compulsory to book your first appointment with me. Unfortunately, I cannot colour hair for clients under 16 years old.
8.2 A cut or a blow dry must be added after every colour service. 
8.3 Prices are subject to confirmation during the consultation; I do not automatically do estimates/ quotes; if you are on a budget, please request an estimate BEFORE we start the service. Any extra service added will be charged - even after estimate/quote - I do not automatically mention it, assuming that it makes sense, so please remember always to ask.
8.4 The price list is made on an average medium length and normal density; an extra charge can be added for long and/or thick hair as they require more time and/or products.
8.5 Colour appointments can be booked using the online service; the skin test must show no product allergies or sensitivities.
8.6 I only apply the colour I provide and will refuse to use any product or colour the client brings.
8.7 During the service, a protective cape/ gown will be provided to protect your clothes; you must ensure it always remains in place. Any stain on clothes will not be subject to any service refund/compensation, and any claim will be rejected. 
8.8 During a colour service, you must ensure your personal belongings are away from any colour/bleach in case of any projection of colour/bleach during the application. 
8.9 On top of the gown/cape, a disposable towel/ towel will be used to protect you. You must ensure to remain as still as possible, including when using the bathroom; if any stain damages your clothes/ collar, Stand out will not accept any responsibility and reject any claim.
8.10 During the shampoo process, you must remain as still as possible to avoid any water or colour leaking on your back and staining your clothes. If any stain is found on your clothes/ collar, unless Stand out recognizes their responsibility, they will not accept any responsibility and reject any claim.

 

TRANSFORMATIONS

Colour Transformations require a face-to-face consultation before the appointment can be booked. Colour transformations are charged per hour. The total cost is based on the length of the appointment, the complexity, and the amount of product used.

£150 deposit is required to secure your colour transformation/ correction.

Colour transformation/ correction: Cut and Style will be charged at an additional cost.

Stand out reserves the right to refuse to execute a colour service if it jeopardizes the hair condition.

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DEPOSIT

50% deposit is required to secure your first booking and £150 for transformation/colour correction.

 

9.0 Secret Card Policy

After visiting me five times, you are entitled to become a platinum client and get up to 3 secret cards per year.

If you introduce a friend who has never come to me before, I will give them a complimentary bespoke treatment.

After your friend has visited me, I'll give you a complimentary bespoke treatment.

Your friend simply needs to mention your name when booking and present the card at their first appointment/consultation...

Your friend must come with the «secret card » you gifted them. Your friend must have never gotten any hair service with me before.

This offer cannot be used in conjunction with any other offer.

 

10.0 Privacy Policy

I take your privacy seriously and only use the information I collect to provide my services. I never sell your data and will only share it with a third party to fulfil a service to you.

You may request a copy of the information I have recorded about you at any time. You may also request I remove all identifiable information concerning yourself. I will delete your identifiable information if you have not undertaken business with me after two years. For transparency, listed are the business services I provide and how each ServiceService uses the information I collect.

 

11.0 Hair services and Data protection

11.1 I request the minimum level of personally identifying information to run my business effectively. This is data you provide me directly, for example, your name and contact details.

I store notes for services I undertake to ensure I maintain and exceed my level of Service. For example, your preferred hair style, colour formula codes, how you like your coffee... In addition, I consider you have provided consent for me to store personally identifying information and information about your services based on your receiving services from me.

Depending on the service, I may be required to ask questions related to your medical history. I will obtain your consent before storing your medical history information. Medical data may include allergies, pregnancy, hormonal treatment or an injury that may impact our service.

 

12.0 Marketing

I will not undertake phone, mail, email or SMS marketing without you first giving me consent. My marketing campaigns are automated and use rules based on services and products purchased and information I collect from you. Of course, you may opt-out of receiving marketing material at any time.

 

13.0 Appointments and reminders

Any front-of-house person from my co-working spaces or I will potentially contact you via phone, email, or SMS to confirm appointments and remind you of upcoming appointments. We consider you have made the appointment as consent to undertake this activity, but if you want, you may opt out at any time.

 

Any question? Email me contact@standout-hair.com 

 

I really look forward to doing your hair, do not forget to take a break and enjoy the moment!

 

Clarisse Fornelli 

Stand Out Education